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DVD > University / Health / Government > Career - Job Search







Your Resume: First They Must See You In Writing!

In today's very competitive workplace, it's the best resume with a fresh approach that lands the interview that ultimately gets you the job. This video helps viewers choose the right action words and phrases to design effective resumes. It includes outlines for the following formats: choronological, functional and combination, and when each is appropriate. It also has special tips for sending electronic resumes that will get read, not deleted! A segment on cover letters gives specifics on ways to tailor the letter using the right words and phrases so that the employer moves on to your resume.

Length: 20 minutes (2003) DVD. Year 8 - Adult.



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Career Exploration and Planning: What Will I Do With My Life?

What are YOU doing for the rest of your life? What kind of job do you want? Do you want a career? This video helps the viewer look at ways to explore career fields to learn more about the options. It tells how to assess interests, skills and abilities. Then it shows how to begin planning for the career you want...what education or training is needed, any licensing or certification. Suggests job shadowing, internships, volunteering, and part-time jobs to learn more about a career field.

Length: 25 minutes (2003) DVD. Year 7 - Adult.



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Quick Tips To Learning Customer Service Skills Series

This series highlights five customer service related skill areas most in demand by employers. Highly organised and efficient, each video presents practical and concrete skills that can immediately be used in a work setting. Each show will leave students with a clear understanding of what they must do to succeed in the workplace.

The Quick Tips to Learning Customer Service Skills Video Series includes 5 x DVDs:

  • Reception Skills (1PCL DVD621)
  • Telephone Skills (1PCL DVD622)
  • Basic Customer Service Etiquette (1PCL DVD623)
  • Work Ethic Skills (1PCL DVD624)
  • Professional Appearance (1PCL DVD625)

Length: 7 minutes each (2002) DVD. Year 9 - Adult.

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Reception Skills

The critical first point of contact for many customers is the receptionist. Attitude, communication skills, perceptive awareness and focused service are all crucial to create the right corporate impression. Skills identified in this video are excellent practical touch points for students to keep in mind as they encounter the customer.

Length: 7 minutes (2002) DVD. Year 9 - Adult.



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Telephone Skills

In this day and age of digital telecommunications, people really appreciate knowledgeable and skilled, real and alive telephone representatives! This colourful video highlights the importance of proper telephone basic etiquette. Specific tips are presented that employees such as customer service representatives can use to increase their effectiveness. Students will appreciate the well organised and easy to remember format.

Length: 7 minutes (2002) DVD. Year 9 - Adult.



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Basic Customer Serivce Etiquette

This video highlights simple and practical techniques to help improve and emphasize the importance of the customer and customer service. All too often, businesses lose customers over preventable mistakes. These translate into real lost dollars and profit. This video stresses the number one rule that customer service begins with the attitude of respect for the customer. Successful employees must constantly be mindful of how they are coming across to others.

Length: 7 minutes (2002) DVD. Year 9 - Adult.



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